Salem Lakes sits in the same cold-moderate climate band as the rest of the service area, and winter is what finishes off hardware that's already near the end of its life. Steel springs lose temper faster in repeated freeze-thaw cycles, and a spring rated for a certain number of cycles when the house was built in 1987 is now closer to 35-plus years of seasonal stress. That's not unique to any one house - it's the math of the build year.
The other factor is distance, not drama: Salem Lakes is about 13 miles from our Kenosha shop, farther out than closer towns like Pleasant Prairie or Bristol. That doesn't change whether we come, but it's part of why we stock common torsion springs and cables on the truck rather than running back for every job. With 5,819 households in Salem Lakes and a median income around $94,554, most of these are owner-occupied homes where a dead opener or a sprung cable isn't something to leave broken through a Wisconsin winter.